Adept at strategically and cost effectively utilising technology.
Technical Project Management
Strategic Business Planning
Consulting Services System Architecture IT Management
Budgeting & Costing
Solutions-oriented IT professional with 20 years progressive experience related to telephonic networking, information technology and application design.
Managed Voice Services
Excel at producing high voice quantity global call centres with strict SLA's combined with a multi-lingual IVR to reduce costs and increase efficiency.
Demonstrating expertise in IT and network including building complete system architecture from the ground up to meet specific client requirements.
Jonathan designed and implemented a complex voice solution for our call centre here in Amsterdam, responsible for the technical integration, vendor management and ongoing service delivery for our international call centre migrations from 8 counties. His cost effective solutions are working well.
Joel van Tergouw – Manager Operations, FUJIFILM Sonosite BV